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E r i t r e a n P o s t a l S e r v i c e
Eritrean Postal Service is the designated public postal operator in the country charged with the responsibility to perform all or any functions relating to the operation and provision of postal services in Eritrea. Eritrean Postal Service offers a wide range of postal products and services, which include the following:
Quality of Service for A Better Post
In addition to its strong nationwide coverage, Eritrean Postal Service has been undertaking continuous quality of service improvements to better serve its customers, define its market presence and remain competitive in the face of changing needs across the global postal network.
Although much needs to be done, satisfying progress has been achieved in establishing service standards and targets in the various areas of quality of service, namely access to service, customer satisfaction, speed and reliability, security, liability and treatment of inquiries. Furthermore, actual performance achievements in relation to the standards and targets for both domestic and international services have been showing positive signs of improvement. Commendable efforts have also been exerted to transform the post from its traditional ways by introducing modern postal technologies for tracking and tracing postal items, and for handling postal inquiries.
To confirm its commitment and ensure continuous quality of service, Eritrean Postal Service is currently participating in the 2012 Universal Postal Union-UPU quality certification process to be finalized late this year by an on site UPU audit. The audit process considers assessment areas that include general management system, security and safety measures, targets and goals of the administration, coordination with customs authority and parcel management, UPU documents and other applications, plans and objectives of the administration, collections and delivery standards, transportation systems, controlling and checking mechanisms, and international service quality standards and their applications. The certification results will be announced in the year 2012 and will remain valid for a period of three consecutive years.
Eritrean Postal Service has previously received several UPU awards in good quality of service on mail and courier services. In the year 2005, Eritrean Postal Service was awarded "C" Level (Bronze) certification by the UPU in mail services. Eritrea became the first English speaking African country to receive such an award within the UPU. Eritrean Postal Service also received UPU awards in courier services for three consecutive years, in 1999 (Certificate Award), in 2000 (Bronze award) and in 2001 (Certificate Award).
Announcement: New Commemorative Stamp Issue
To commemorate the 50th Anniversary of Eritrean Armed Struggle - Golden Jubilee
Long Live Independent Eritrea! Perfect Harmony…for National Dignity!
Eritrean Postal Service uses global monitoring system